Refund policy

Our Policy We want you to be happy with your purchase. If something isn't right, we're here to help. Please review our policy below.

Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at smithybeautyco@gmail.com with your order number and reason for the return. We'll provide instructions on how to proceed.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Exchanges If you received a damaged or defective item, contact us immediately with photos and your order number. We'll arrange a replacement as quickly as possible.

Non-Returnable Items For hygiene and safety reasons, certain items may not be eligible for return, including opened skincare products and used beauty tools. This will be noted on the product page where applicable.

Late or Missing Refunds If you haven't received your refund after the processing period, check with your bank or credit card company first. If you still haven't received it, contact us and we'll look into it.

Questions? Email us at smithybeautyco@gmail.com for any questions about returns or refunds.